Your appointment is reserved especially for you. We respectfully request at least 24 hours notice for cancellations. When you forget or cancel your appointment last minute we miss the opportunity to fill that appointment. As a courtesy we offer 48 hour email confirmations. Please understand that it is your responsibility to remember your appointment dates and times to avoid missed and cancellation fees. Failure to cancel or forgetting an appointment will result in having to leave a credit card on file, and 50% of the service cost. The cancellation policy allows us time to inform our standby guests of any availability, as well as keeping our schedules filled, thus better serving everyone. Thank you for viewing and following our policies criteria.